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    Frequently Asked Questions

    What phones are compatible?

    Between Tap or Scan feature, 121 works with all modern smartphones.
    Tap function is compatible with NFC enabled Smartphones.

    iPhones made in 2018 and newer
    Most Android phones

    For all other phones, please have your client scan the QR code on the back of your card.

    Can I design my 121 Card?

    Yes! We have an amazing graphic design team in-house that will ensure your logo and artwork translate perfectly into the card.

    Shortly after you place your order, we will provide you with mockup designs to review and choose from. Please make sure you provide us with high quality files in Vector, Ai, PSD, EPS, PDF, or PNG for the best result possible.

    Design limitations:

    We can print Silver or Gold foil on matte black cards
    You can only design the front of your card

    How to setup my card?

    Once you receive your card, you can tap or scan your card to activate and create your account. No application needed and it setup takes less than 2 minutes.

    At the time of your order, we only need to know what to print on your card. Everything else, you get to add to your account yourself at the time of activation of your 121 account.

    How long is the shipping?

    Orders are processed daily and shipping varies between 3-5 business days.

    For branded cards, add another 2-3 business days for us to create your design proof and the approval process.

    What is the return policy?

    You can get a full refund within 30 days of your purchase date. You don’t need to ship your card back to us, we will deactivate your 121 card remotely.