Frequently Asked Questions

Last Updated on February 29, 2023

Between Tap or Scan feature, 121 works with all modern smartphones.
Tap function is compatible with NFC enabled Smartphones.

iPhones made in 2018 and newer
Most Android phones

For all other phones, please have your client scan the QR code on the back of your card.

Yes! We have an amazing graphic design team in-house that will ensure your logo and artwork translate perfectly into the card.

Shortly after you place your order, we will provide you with mockup designs to review and choose from. Please make sure you provide us with high quality files in Vector, Ai, PSD, EPS, PDF, or PNG for the best result possible.

Once you receive your card, you can tap or scan your card to activate and create your account. No application needed and it setup takes less than 2 minutes.

At the time of your order, we only need to know what to print on your card. Everything else, you get to add to your account yourself at the time of activation of your 121 account.

Orders are processed daily and shipping varies between 3-5 business days.

For branded cards, add another 2-3 business days for us to create your design proof and the approval process.

  • Refund and return policy lasts for 30 days on universal cards.
  • To be eligible for a return, the item must be unused and in the same condition as when it was received, and must be returned in its original packaging.
  • Certain items are exempt from being returned, such as customized cards.
  • To initiate a return, please contact us at {email address} to request a return authorization.
  • Once the return is approved, you will be responsible for shipping the item back to us at your own cost, unless the item was defective or damaged.
  • Refunds will be processed within a certain amount of days after we receive the returned item, and will be credited back to the original method of payment or on your account wallet.
  • Late or missing refunds will be investigated and addressed promptly.

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